Returns, Cancellation and Refunds

Right to Cancel

Under European Union law the customer has the right to cancel an order for any reason within seven working days (not including weekends and public holidays) of receipt of the order.

In addition to the statutory rights we offer all our customers a 30 day no-quibble cancellation policy. To comply with this
no-quibble policy we require customers wishing to cancel an order to advise us within 30 days of receipt of the order and for the returned goods to be in a fit condition for re-sale. This does not affect your consumer rights.

All order cancellations must be received in writing using the website contact form.

Order Returns

In order to return any cancelled order, faulty items or incorrectly ordered products etc., the customer should first make contact via the website contact form advising us of the reason for the request to return all or part of the order.

The Xpert-60 Customer Service department will then contact the customer to make arrangements for the return of the requested order and/or items.

Once the order/items have been received back into our warehouse the goods will be inspected and the customer informed of their receipt in good condition within three working days.

Refunds

Should it be necessary to refund a customer, the refund will only be applied to the original method of payment.
We will process the refund within 3 working days after confirmation of receipt of the returned goods in our warehouse.
Please be aware that certain credit card companies can take up to 30 days to process a refund to show as a credit on the customer’s account.

Complaint Procedure

We will always endeavour to ensure our customers are satisfied with our products and service at all times. However if a customer wishes to lodge a complaint about any aspect of their experience with Xpert-60 then this should be done in writing and sent to us by either post, fax or email using the contact details below:

Xpert-60 Customer Services
Concept Chemicals & Coatings Ltd
Felt Court, Windmill Lane Industrial Estate
Denton.
Manchester. M34 3RB
Tel: +44 (0) 161 335 0213
Fax: +44 (0) 161 335 0214
Email: customerservice [at] xpert-60.com